FAQs
Where do you ship and how long does delivery take?
We proudly deliver across Europe — including the Netherlands, Germany, France, Italy, Spain, and more. Our average delivery time is 7 to 15 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.
Are your products safe and suitable for all pets?
Yes, pet safety is our top priority. All our products are sourced from trusted suppliers and made with non-toxic, pet-safe materials. We carefully select items that are suitable for various breeds, sizes, and needs — ensuring your furry friend is always safe, happy, and comfortable.
What if I receive a damaged or incorrect item?
We’re sorry if that happens! Please contact us within 48 hours of delivery with a photo of the item and your order number. We’ll either offer a replacement or a refund based on the issue. Your satisfaction is important to us, and we’re always here to help.
Can I return or exchange a product?
Yes, we accept returns within 14 days of receiving your order, as long as the item is unused, in original condition, and in its original packaging. Please email our support team before returning anything so we can guide you through the process smoothly.
Do you have a physical store?
No, we are a 100% online-based store, which allows us to keep prices fair and offer a wider range of high-quality pet accessories to customers across Europe. You can shop with confidence knowing we’re always just an email away for support.
